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Telfer Family Law & Mediation

Salt Lake City Divorce & Mediation

phone number
801-464-4004

  • Home
  • About Diana Telfer
  • Family Law
    • Collaborative Divorce
    • Mediation
    • Premarital Agreements
    • Limited Representation Services
    • Child Custody/Child Support
    • Alimony
    • Negotiated Settlements
    • Special Master
  • Blog
    • In The News
  • Contact Us
  • Pay Online

From transactional to transformative: What Clients gain when Divorce goes beyond “the Deal”

January 5, 2026 By Diana Telfer

When people first come to me during divorce or conflict, they often believe the goal is simple: get through it. Finalize the documents. Meet the deadlines. Reach a deal that allows life to move forward.

I understand that instinct. I have lived close to conflict myself, both personally and professionally. I also know that focusing only on “the deal” can leave people technically finished, but emotionally and relationally stuck.

That is why my work is intentionally transformative rather than purely transactional.

Why “Getting the Deal Done” is often not enough

Traditional divorce and conflict resolution systems are designed to manage tasks. They are efficient at moving paperwork, assigning responsibilities, and defining outcomes. In many cases, they succeed at producing enforceable agreements.

What they often do not address is how the parties arrive at those agreements.

When people feel rushed, pressured, or unheard, they may comply simply to end the discomfort. On paper, this looks like success. In real life, it often leads to ongoing conflict, repeated disputes, and a lingering sense that something important was missed.

I see clients who followed every rule and signed every document, AND still feel unsettled.

My Hope for Clients: Clarity, not just closure

My transformative, insight-based approach starts with a different intention. My hope is not just that clients leave with an agreement, but that they leave with clarity.

Clarity about:

  • What actually matters to them
  • Why certain issues feel immovable
  • How past misunderstandings shaped the conflict
  • What they need in order to move forward with confidence

When people gain this kind of understanding, decision-making changes. Choices become grounded rather than reactive. Agreements begin to feel like their own, not something imposed from the outside.

Compliance versus Ownership: What I see in Practice

One of the clearest differences I observe is the difference between compliance and ownership.

Compliance shows up when people agree because they feel boxed in. 

Ownership shows up when people understand the reasoning behind their choices and recognize themselves in the outcome.

Clients are far more likely to follow through on agreements they helped build from a place of understanding rather than fear or fatigue. Ownership creates durability. It reduces the need for enforcement and the likelihood of returning to conflict. This is not theoretical. It is something I witness repeatedly.

Conflict is often about misunderstanding, not Malice

One of the most important shifts I invite clients to consider is this: 

Most conflict is not driven by bad intent. 

It is driven by misunderstanding.

People speak from different fears, priorities, and lived experiences. When those differences are not recognized, communication breaks down. Assumptions fill the gaps. Positions harden.

My role is not to decide who is right. It is to slow the process enough to uncover what is actually happening beneath the surface what feels threatened, what feels unseen, and what has not yet been clearly articulated.

When understanding increases, defensiveness often softens. Movement becomes possible.

What makes the Insight Approach different

The Insight Approach does not push people toward predetermined outcomes. It focuses on why people feel stuck and what helps them shift.

That shift may come from:

  • Naming unspoken concerns
  • Reframing long-held assumptions
  • Recognizing emotional triggers
  • Learning how to communicate without escalating

These are not just tools for resolving the current dispute. They are skills clients carry forward into future interactions, especially important when ongoing relationships, such as co-parenting, remain part of the picture.

Beyond the Agreement

An agreement can end a legal process. It cannot, on its own, create understanding, trust, or peace of mind.

My hope for every client is that they leave the process not only with resolution, but with a deeper sense of agency. That they understand themselves better. That they feel more confident navigating difficult conversations. That they experience conflict as something they can engage with thoughtfully rather than something that controls them.

When divorce and conflict resolution go beyond “the deal,” they become an opportunity – not for perfection, but for meaningful change.

Please reach out with any questions via my contact form. I am happy to answer your questions if you feel this way of working is resonating with you.

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I wanted to send a note expressing my appreciation for Diana’s representation. I cannot imagine what would have been the outcome if I didn’t have Diana’s counsel and protection all these years. I am grateful for the kindness Diana extended to me with payment arrangements and the thoughtful advice she shared that reached beyond custody matters. Diana has had a tremendous impact on mine and my daughter’s life and I know we wouldn’t be where we are today if it wasn’t for her positive influence.

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Telfer Family Law & Mediation
2150 South 1300 East #500
Salt Lake City, UT 84106
801-464-4004

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